Privacy Policy

Effective date: September 10, 2025

At RichlyAI (“we”, “us”, “our”), protecting your privacy and keeping your data safe is important. This Privacy Policy explains what personal information we collect, how we use it, when we share it, and the choices you have. By accessing or using our website or services, you agree to the practices described in this policy.

Information We Collect

We may collect the following types of information:

Account & Profile Information. When you register or create an account we may collect information such as your name, username, email address, organization, and other profile information you provide.
Contact & Support Information. If you contact support or otherwise communicate with us, we may retain records of that correspondence.
Usage & Technical Information. We automatically collect usage data and technical details such as IP addresses, browser type and version, device identifiers, pages visited, referrer URLs, timestamps, and log files to operate, secure, and improve our services.
Billing & Transaction Records. We store order and transaction records such as subscription status and transaction identifiers needed to manage your account and subscriptions. We do not collect or store your full payment card or bank account details.
Analytics & Cookies. We use cookies and similar technologies to provide and improve the service, remember preferences, and analyze site traffic.

Payment Processing (Important)

RichlyAI does not collect or store full payment card or bank account details. If you subscribe or make a payment, payment processing is handled by third-party payment processors (for example, Paystack). We may receive confirmation of payment and transaction metadata (such as a transaction ID, invoice/receipt data, and subscription status) so we can manage your account, but we do not see or store your raw payment credentials. Please review the privacy policy of the payment processor you use for details on how they handle your payment data.

How We Use Your Information

We use personal information to:

Provide, maintain, and improve our products and services.
Process subscriptions, payments, and billing-related tasks (via third-party processors).
Communicate with you about your account, updates, and service-related notices.
Respond to support requests and inquiries.
Monitor, detect, and prevent fraud, abuse, or other harmful activity.
Analyze usage and trends to improve our service, user experience, and security.

Information Sharing & Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share personal information in the following limited circumstances:

Service Providers. With vendors and service providers who perform services on our behalf (hosting, analytics, email delivery, customer support, payment processing). These providers are contractually required to protect your information.
Legal Requirements & Safety. When required by law, legal process, litigation, or government request; or to protect our rights, property, safety, or users.
Business Transfers. In connection with a merger, acquisition, reorganization, sale of assets, or other corporate transaction — subject to confidentiality obligations.

Cookies & Tracking Technologies

We and our service providers use cookies, web beacons, and similar technologies to collect usage data, enable site functionality, and measure performance. You can manage cookie preferences using your browser settings, or via any consent tools we provide on the site. Disabling certain cookies may affect functionality.

Data Security

We implement industry-standard administrative, technical, and physical measures to protect personal data against loss, theft, unauthorized access, disclosure, and alteration. No system is perfectly secure; however, we work to maintain reasonable protections.

Data Retention

We retain personal data as long as necessary to provide our services, fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce agreements. If you request deletion of your account, we will delete or anonymize personal data subject to legal or operational retention requirements.

Your Rights & Choices

You may:

Access, correct, or update your account information via your account settings.
Request deletion or restriction of your personal data by contacting us (see Contact section below).
Object to or limit certain processing (where applicable under law).
Withdraw consent where processing is based on consent.

We will respond to reasonable requests in accordance with applicable law. If you are in a jurisdiction with specific privacy rights (such as the EU), additional mechanisms may apply; contact us for details.

International Transfers

Your data may be stored and processed in countries outside your own. Where required, we use contractual and technical safeguards to provide an adequate level of protection for international transfers.

Children’s Privacy

Our services are not directed to children under 18. We do not knowingly collect personal information from children. If we become aware that a child’s data has been collected without parental consent, we will take steps to delete it.

Third-Party Links & Integrations

Our site may contain links to third-party websites or integrate third-party services. We are not responsible for the privacy practices of third parties. Please review their privacy policies before providing personal information.

Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will post the revised policy and update the effective date above. Your continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions or requests about this Privacy Policy, or wish to exercise your rights, please contact us via our contact page:
https://learn.richlyai.com/contact-us